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Welcome to Knight Technology Group, LLC IT Services
Brilliant Support.
Infinite Scale.
CommandLink makes it easier for your team to get more done with less effort and time. Your organization gets a dedicated 24/7 engineering POD that handles all your support needs and knows your business and solutions.
We offer comprehensive IT solutions to help your business run smoothly.
Goodbye to Telco + MSP Tiered Support Misery
Escalations and constant problem explanations are bad. We start by providing unprecedented uptime SLAs for voice and data in addition to direct tier 3 support.
Every support case routes to the same team who know you, your environment, and can technically handle anything that arises.
No More Vendor Sprawl Fighting
When your list of vendors is massive, none of them want to take ownership. Your team has to fight when you just want someone to own the problem and find the solution. CommandLink's full-stack solution portfolio is your accountability answer. Your POD team becomes your single source of support for all of your services in the CommandLink platform.
Brilliant Support Engineers Unified in our Software
Spreadsheets, email, and portals are dinosaurs. Our IT Service Management SaaS application unifies your CommandPod team into your workflows, configs, and services to ensure collaborative and fast resolutions.
We offer comprehensive IT solutions to help your business run smoothly.
Custom Workflows
Build a fully integrated custom alert policy for your entire tech stack with granular workflows based on time of day, user, location, service, and more.
We offer comprehensive IT solutions to help your business run smoothly.
Skill Based Routing
The AI driven support tickets are routed to the individual most capable of addressing your needs. The proprietary AI allocates assignments based on recent interactions, skillset, and workload availability.
Trusted by the largest fuel supply businesses