Privacy Policy

Effective Date: 07/29/2025

This Privacy Policy describes how Knight Technology Group, LLC ("we," "us," or "our") collects, uses, processes, and shares information in connection with our services as a Managed Service Provider (MSP), Telecom Provider, and Industry Technology Supplier. We are committed to protecting your privacy and handling your personal information in a transparent and secure manner.

By using our services, you agree to the collection and use of information in accordance with this policy.

We collect various types of information to provide and improve our services to you. 

This may include:

Information that can be used to identify you directly or indirectly, such as:

• Contact Information: Name, job title, company name, email address, postal address, phone number.
• Account Information: Usernames, passwords (hashed), and other credentials used to access our services.
• Billing and Payment Information: Financial account information, billing address, and payment card details (processed securely by third-party payment processors, we do not store raw payment card data).
• Communication Data: Records of your communications with us, including emails, chat logs, and support tickets.
• Customer Business Data: Information related to your business operations that you provide to us for the purpose of receiving our MSP or technology supply services (e.g., employee lists, system configurations, software licenses, network diagrams).

Information automatically collected when you access or use our services, including:

• Device Information: IP address, device type, operating system, browser type, unique device identifiers.
• Log Data: Information about your use of our websites, platforms, and services, such as access times, pages viewed, features used, and error logs.
• Network and Telecommunication Data: For our Telecom services, this may include call detail records (CDRs), network traffic data (excluding content of communications), service usage patterns, and quality of service metrics.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 6 for more details).

We may receive information about you from third-party sources, such as:

• Business Partners: Companies with whom we collaborate to provide integrated services.
• Publicly Available Sources: Information from public databases or social media platforms.
• Referral Sources: If you were referred to us by another party.

We collect information through various methods:

• Directly from You: When you sign up for our services, contact us for support, participate in surveys, or otherwise interact with us.
• Automatically: As you navigate through our websites and use our services, through cookies, server logs, and other tracking technologies.
• From Third Parties: As described in Section 1c.

We use the information we collect for the following purposes:

• To Provide and Maintain Services: To deliver, operate, and maintain our MSP, Telecom, and technology supply services, including managing accounts, processing transactions, and providing technical support.
• To Improve and Develop Services: To understand how our services are used, analyze trends, develop new features, and enhance the performance and security of our offerings.
• To Communicate with You: To send service-related announcements, technical notices, updates, security alerts, and administrative messages.
• Marketing and Promotional Purposes: To send you marketing communications about our products, services, offers, and events that may be of interest to you, where permitted by law and in accordance with your preferences. You can opt-out of these communications at any time.
• Security and Fraud Prevention: To detect, prevent, and investigate potential security breaches, fraud, and other illegal activities, and to protect the rights, property, or safety of [Your Company Name], our customers, or others.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
• To Enforce Our Terms: To enforce our terms of service and other agreements.

We may share your information with third parties in the following circumstances:

• Service Providers and Partners: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as hosting, data analysis, payment processing, customer service, and marketing assistance. These parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Affiliates: We may share information with our corporate affiliates for business and operational purposes.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
• Aggregated or Anonymized Data: We may share aggregated or anonymized data that cannot reasonably be used to identify you with third parties for various purposes, including analytics, research, and marketing.

We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, use, alteration, and disclosure. These measures include, but are not limited to, encryption, firewalls, access controls, and secure data storage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We use cookies and similar tracking technologies to track the activity on our services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access and Correction: You may request access to the personal information we hold about you and request corrections to any inaccurate or incomplete data.
• Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.
• Opt-out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in those communications or by contacting us directly.
• Cookie Preferences: You can manage your cookie preferences through your browser settings.

To exercise any of these rights, please contact us using the details provided in Section 12.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our servers.

Our services may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to the practices of those third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Knight Technology Group, LLC

8 The Green, Suite A, Dover, DE 19901

information@knightgroup.tech

267-645-9044